Enhance the Customer Service Experience

This course is designed to help you master essential skills for delivering exceptional guest experiences. You'll learn effective communication, problem-solving, and teamwork strategies to exceed guest expectations and enhance satisfaction.

Here's what you will learn:

• Introduction - The importance of exceptional guest service.

• Greeting Guests

• • Prioritizing guest needs for satisfaction.

  • Greeting guests according to service protocols.

  • Effective professional communication.

  • Matching services to guest needs.

• Working as a Team

• • Seeking assistance when needed.

  • Following directions for team success.

  • Resolving guest issues proactively.

  • Escalating unresolved service problems.

• Providing Feedback
  • Timely reporting of guest feedback.

  • Escalating feedback to improve service.

Join us to enhance your skills and become a more competent hospitality professional, ready to work effectively with diverse guests.